1. Digital Service Delivery
mshala is a digital platform providing online test series and educational services. Our primary services are delivered electronically and do not require physical shipping. However, this policy covers any physical materials or merchandise that may be offered.
2. Digital Content Access
Immediate Access: Upon successful payment verification, you will receive immediate access to your purchased digital content including:
- Online test series
- Study materials and resources
- Performance analytics dashboard
- Educational content library
3. Physical Materials (If Applicable)
In cases where physical study materials, certificates, or merchandise are offered:
3.1 Shipping Areas
- We currently ship within India only
- Remote areas may have extended delivery times
- International shipping is not available at this time
3.2 Shipping Timeframes
- Metro cities: 3-5 business days
- Other cities: 5-7 business days
- Remote areas: 7-14 business days
- Processing time: 1-2 business days before dispatch
3.3 Shipping Costs
- Free shipping on orders above ₹500
- Standard shipping charges: ₹50 for orders below ₹500
- Express delivery available at additional cost
- Shipping costs will be clearly displayed at checkout
4. Order Tracking
For physical shipments:
- You will receive a tracking number via email and SMS
- Track your order through our partner courier services
- Regular updates on shipment status
5. Exchange Policy
Digital Services: Due to the nature of digital content, exchanges are not applicable. However, technical issues will be resolved promptly.
Physical Items: If applicable, exchanges are allowed under the following conditions:
- Items must be in original condition and packaging
- Exchange request must be made within 7 days of delivery
- Items must be unused and undamaged
- Original invoice must be provided
6. Damaged or Incorrect Items
If you receive damaged or incorrect physical items:
- Report the issue within 24 hours of delivery
- Provide photos of the damaged/incorrect items
- We will arrange for replacement at no additional cost
- Return shipping costs will be borne by mshala
7. Non-Exchangeable Items
- Digital subscriptions and access codes
- Personalized or customized materials
- Items damaged due to misuse
- Items returned after 7 days of delivery
8. Return Process
For eligible returns/exchanges:
- Contact our support team at +91 9130 1575 83
- Provide order details and reason for return
- Receive return authorization and instructions
- Package items securely and ship to provided address
- Replacement will be processed upon receipt
9. Account Access Issues
If you experience issues accessing digital content:
- Check your internet connection and browser compatibility
- Clear browser cache and cookies
- Contact support for technical assistance
- We guarantee 99.9% uptime for our platform
10. Force Majeure
Delivery may be delayed due to circumstances beyond our control, including but not limited to natural disasters, government restrictions, or courier service disruptions.
11. Contact Information
For any shipping or exchange queries:
- Phone: +91 9130 1575 83
- Email: support@mshala.com
- Business Hours: Monday to Friday, 9:00 AM to 6:00 PM IST
Last updated: July 29, 2025
